MRCOOL mini-split systems typically come with a 7-year compressor warranty and a 5-year parts warranty for the original registered owner. Some systems, like the MRCOOL DIY series, may also be eligible for a limited lifetime compressor warranty if certain conditions are met, such as enrollment in the MRCOOL Protection Program.
It's importa
MRCOOL mini-split systems typically come with a 7-year compressor warranty and a 5-year parts warranty for the original registered owner. Some systems, like the MRCOOL DIY series, may also be eligible for a limited lifetime compressor warranty if certain conditions are met, such as enrollment in the MRCOOL Protection Program.
It's important to register your system online to activate the warranty and ensure coverage.
Key aspects of MRCOOL warranties:
Compressor Warranty: Covers the compressor unit, which is a critical part of the HVAC system.
Parts Warranty: Covers other components of the HVAC system against defects.
Registration: Registration is often required to activate the full warranty and ensure coverage, especially for extended warranties or programs like the MRCOOL Protection Program.
Online Registration: You can register your MRCOOL system online through the MRCOOL website.
Warranty Duration: The length of the warranty can vary by product line and model, so it's important to verify the specific details for your unit.
Limited Lifetime Compressor Warranty: Some systems offer a limited lifetime compressor warranty, often tied to specific programs or conditions.
MRCOOL Protection Program: This program may offer additional benefits like a 7-year unit replacement warranty in addition to the limited lifetime compressor warranty.
Labor Warranty: Some MRCOOL systems may include a labor warranty, which covers the cost of labor for repairs, but this is not standard across all units.
bam hvac company MrCool warranty claims
We service MRCOOL owners that need a part replaced or installation of a new system either purchased through BAM HVAC COMPANY or some other source.
We also provide ac tune up and service drain leaks.
We do not provide diagnostic services for customers outside of the Austin and San Antonio area, such as equipment failure ,frozen lines, or unit not cooling for customers that we have not installed their MRCOOL systems.
Go the www.mrcool.com to find venders that do diagnostics or repairs in your area if we did not install your system.
download the pdf below
We can help you anyone with a warranty claim by providing you will a pdf form to complete and send to MRCOOL.
It is form we creates to help our customers to help with important information needed for a warranty claim.
If your warranty claim is approved and shipped to your location. We can provide installation of your new part if you are located in our service area. Fee depends on the part.
How to submit your claim
You will need to attach:
1)photos of the outdoor condenser model and serial numbers. (see examples above)
2)photos of the indoor air handler model and serial numbers. (see examples above)
3) if possible, take photos of issue (frozen lines, temperature from air handler, etc.)
4) receipt of purchase(PHOTO)
5)attach filled in pdf file you downloaded or type all the information on the file to the email below.
SERIAL NUMBER MAYBE INSIDE THE ELECTRICAL COMPARTMENT COVER. (MAKE SURE UNIT IS OFF AT THE BREAKER IF YOU AND TO REMOVE THE COVER TO FIND SERIAL NUMBER)
POSSIBLE ISSUE
POSSIBLE ISSUE
OUTSIDE CONDENSER
PHOTO OF FROZEN COILS IN THE AIR HANDLER.
POSSIBLE ISSUE
POSSIBLE ISSUE
POSSIBLE ISSUE
FROZEN LINE SETS AT THE OUTSIDE CONDENSER.
POSSIBLE ISSUE
POSSIBLE ISSUE
POSSIBLE ISSUE
USE A TEMPERATURE GUAGE TO SHOW TEMPERATURE OF THE AIR LEAVING THE AIR HANDLER.
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